Returns

RIGHT OF WITHDRAWAL

In any case, the right of withdrawal cannot be exercised for:

  1. Personalized products do not allow returns or exchanges.
  2. Products that, after delivery, have been handled beyond what is considered reasonable use to check their normal function and are no longer suitable for resale.
  3. The provision of services, once the service has been fully performed, when the performance has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.
  4. The supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.
  5. The supply of goods made to the consumer's specifications or clearly personalized.
  6. The supply of goods that are liable to deteriorate or expire rapidly (food, flowers, fruit baskets...).
  7. The supply of sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery (underwear).
  8. The supply of goods which, after delivery and by reason of their nature, have become inseparably mixed with other items.
  9. The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, which cannot be delivered before 30 days, and whose real value is dependent on fluctuations in the market which the trader cannot control.
  10. Contracts where the consumer has specifically requested the trader to visit them for the purpose of carrying out urgent repairs or maintenance; if, on such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used in carrying out the maintenance or repair, the right of withdrawal shall apply to those additional services or goods.
  11. The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer after delivery.
  12. The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.

HOW TO RETURN MY ORDER?

If you wish to make a return, please follow these steps:

  1. Send an email to laliga@futbolemotion.com with your order number and indicate that you wish to make a return.
  2. Prepare your product in its original packaging.
  3. Send it to the following address:
    SPORTS EMOTION HUB S.L. (Fútbol Emotion)
    Plataforma Logística de Zaragoza - C/Turiaso 27, naves 90-94 - 50197 Zaragoza (Spain)
    Email: laliga@futbolemotion.com

If you wish, you can also return your online order at your club's store.

IMPORTANT:

  • Personalized products do not allow returns or exchanges.
  • The customer is responsible for return shipping costs.
  • You have a period of 30 calendar days from the receipt of the order to exercise the right of withdrawal without stating a reason. Once the return is requested, you have a maximum of 14 calendar days to return them for a refund.
  • If you wish to exchange a product or change a size, you must make a return and place a new order for the new product.
  • The returned product must be suitable for resale. Otherwise, you will not be able to exercise the right of withdrawal, and our customer service team will contact you to return the order to you at no additional cost. Any potential customs fees incurred during the return process are not included.