Returns

RIGHT OF WITHDRAWAL

In any case, it will not be possible to exercise the right of withdrawal for:

  1. Personalized products do not accept returns or exchanges.
  2. Products that, after delivery, have been handled beyond what is considered logical use to verify their normal operation and are not suitable for resale.
  3. The provision of services, once the service has been fully executed, when execution has begun with the express prior consent of the consumer and user and with the acknowledgment that they are aware that, once the contract has been fully executed by the trader, they will have lost their right of withdrawal.
  4. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the trader cannot control and which may occur during the withdrawal period.
  5. The supply of goods made to the specifications of the consumer and user or clearly personalized.
  6. The supply of goods that may deteriorate or expire rapidly (food, flowers, fruit baskets...).
  7. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (underwear).
  8. The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  9. The supply of alcoholic beverages the price of which has been agreed upon at the time of the conclusion of the sales contract and which cannot be delivered before 30 days, and the actual value of which depends on market fluctuations that the trader cannot control.
  10. Contracts in which the consumer and user has specifically requested the trader to visit them for urgent repair or maintenance operations; if, during that visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal should apply to those additional services or goods.
  11. The supply of sealed sound or video recordings or sealed computer software which have been unsealed by the consumer and user after delivery.
  12. The supply of digital content not provided on a tangible medium when execution has begun with the express prior consent of the consumer and user with the acknowledgment that they thereby lose their right of withdrawal.

HOW DO I RETURN MY ORDER?

If you wish to make a return, you must follow these steps:

  1. Send us an email at laliga@futbolemotion.com with the order number and indicate that you wish to make a return.
  2. Prepare your product in its original packaging.
  3. Send it to us at the following address:
    SPORTS EMOTION HUB S.L. (Fútbol Emotion)
    Plataforma Logística de Zaragoza - C/Turiaso 27, naves 90-94 - 50197 Zaragoza (Spain)
    Email: laliga@futbolemotion.com

If you wish, you can also return your online order at your club's store.

IMPORTANT:

  • Personalized products do not accept returns or exchanges.
  • The customer is responsible for the return shipping costs.
  • You have a period of 30 calendar days from the receipt of the order to exercise the right of withdrawal without stating a reason. Once the return has been requested, you have a maximum period of 14 calendar days to return the items to receive a refund.
  • If you wish to exchange a product or size, you must return the item and place a new order for the new product.
  • The returned product must be suitable for resale. Otherwise, you will not be able to exercise the right of withdrawal, and our customer service team will contact you to return the order to you at no additional cost. This does not include any customs duties that may be incurred during the return process.