Purchase Conditions

Shipping Policy

Once an order has been placed, we cannot guarantee that it can be modified if it has already been prepared for shipment. To cancel or modify your order, please write to us at laliga@futbolemotion.com.

We ship internationally to almost every country in the world. Select your destination country during the checkout process to view shipping costs and estimated delivery times. Products customized with a name and/or number have an additional delivery time of 4 business days beyond what is indicated on the payment page.

Please take note of the availability date indicated throughout the checkout process, especially in the case of a pre-order.

Remember that the prices indicated during the checkout process refer to shipping costs and not customs duties (unless otherwise indicated). Should a package be held at customs, it is the buyer's responsibility to pay any taxes and tariffs applied to the package.

Currently, customs duties are included for shipments to: Mexico, Chile, Peru, and Colombia.

To make an online purchase with in-store pickup, you must select the corresponding shipping method on the shipping page.

Refund Policy

RIGHT OF WITHDRAWAL

In any case, it will not be possible to exercise the right of withdrawal for:

  1. Customized products do not accept returns or exchanges.
  2. Products that, after delivery, have been handled beyond what is considered logical for verifying their normal use and are not suitable for resale.
  3. The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user, and with the acknowledgment that they are aware that, once the contract has been fully executed by the entrepreneur, they will have lost their right of withdrawal.
  4. The supply of goods or services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and which may occur during the withdrawal period.
  5. The supply of goods made according to the consumer's and user's specifications or clearly personalized.
  6. The supply of goods that are liable to deteriorate or expire rapidly (food, flowers, fruit baskets...).
  7. The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery (underwear).
  8. The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  9. The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations that the entrepreneur cannot control.
  10. Contracts in which the consumer and user has specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal should apply to said additional services or goods.
  11. The supply of sealed audio or video recordings or computer software which have been unsealed by the consumer and user after delivery.
  12. The supply of digital content which is not supplied on a tangible medium when performance has begun with the prior express consent of the consumer and user with the knowledge that they consequently lose their right of withdrawal.

HOW DO I RETURN MY ORDER?

If you wish to make a return, you must follow these steps:

  1. Send us an email at laliga@futbolemotion.com with the order number and indicating that you wish to make a return.
  2. Prepare your product in its original packaging.
  3. Send it to the following address:
    SPORTS EMOTION HUB S.L. (Fútbol Emotion)
    Plataforma Logística de Zaragoza - C/Turiaso 27, naves 90-94 - 50197 Zaragoza (Spain)
    Email: laliga@futbolemotion.com

If you wish, you can also return your online order at your club's store.

IMPORTANT:

  • Customized products do not accept returns or exchanges.
  • The customer is responsible for return shipping costs.
  • You have a period of 30 calendar days from receipt of the order to exercise your right of withdrawal without providing a reason. Once the return has been requested, you have a maximum period of 14 calendar days to return the items and receive a refund.
  • If you wish to exchange a product or size, you must make a return and place a new order for the new product.
  • The returned product must be suitable for resale. Otherwise, you will not be able to exercise your right of withdrawal and our customer service team will contact you to return the order to you at no additional cost. Any possible customs duties that may arise during the return process are not included.

WARRANTIES

The warranty of the products offered by Fútbol Emotion through its website ensures that:

  1. The Product will be delivered in perfect condition and in the requested quantity.
  2. The Product will conform to the characteristics most recently indicated by the manufacturer, as set forth on the Website or in the Product's material description at the time of placing the order.

SPORTS EMOTION HUB S.L. does everything in its power to deliver the Products in optimal condition. However, in the event that you receive a Product that you consider defective, you must keep it in its current state so that we (or our agent) may verify it within a reasonable period of time. In the case of a defective product, the seller shall, as appropriate, proceed to the repair, replacement, price reduction, or termination of the contract, procedures which shall be free of charge for the consumer and user. The seller is liable for any lack of conformity that manifests itself within three years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. This clause shall be applied taking into account the nature of the goods sold.

To exercise the warranty, it is necessary to present:

  • Purchase invoice from SPORTS EMOTION HUB S.L.
  • In any case, the serial number of the product to be repaired must match the records held by SPORTS EMOTION HUB S.L.

The warranty will begin on the day of delivery and/or acceptance of the order.

If, as established by the Contract, you wish for us to repair or replace the Product or refund the amount paid, you must ensure that the Product:

a) Has not been used incorrectly or negligently, has not been handled inappropriately or recklessly, and has not been subjected to abnormal or harmful conditions. In this regard, the following will not be considered manufacturing defects, but rather incorrect use and/or wear and tear caused by normal use:

  • A.1) Any customized product washed with corrosive chemical products.
  • A.2) Any customized product washed without following the manufacturer's instructions. Example: Washing at temperatures higher than 30ºC.
  • A.3) Any damage caused as a result of a wrong size choice.

In the event that the Product does not meet any of the mentioned requirements, we may decide, at our discretion, not to repair or replace the Product nor refund the amount paid, and/or we may ask you to reimburse the total transport and inspection costs incurred according to current standard rates. To carry out such reimbursement, we may charge the mentioned costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not responsible for any losses, liabilities, costs, damages, or expenses that may result from the process.

GENERAL TERMS AND CONDITIONS OF CONTRACTING

These General Terms and Conditions of Contracting apply to the contracting of products (the "Product/s") offered to any Internet user who places an order (the "Customer/s") through the website hosted at www.futbolemotion.com and www.futbolemotion.es (the "Website"), owned by the entity SPORTS EMOTION HUB S.L., which operates under the commercial brand FUTBOL EMOTION ® ("FUTBOL EMOTION").

FUTBOL EMOTION's identification and contact details are as follows:

By placing a request to contract a Product through the Website, the Customer declares to be of legal age and have the legal capacity to contract the Products offered therein. To this end, FUTBOL EMOTION reserves the option to request, at any time, documentation from the Customer proving their age. In the event that FUTBOL EMOTION verifies that the Customer does not have the required age or the Customer does not comply with FUTBOL EMOTION's request, or does not do so correctly, FUTBOL EMOTION will cancel the sale of the requested Product.

The General Terms and Conditions of Contracting apply only to purchases of Products made by Customers through the Website and, consequently, will not apply in the event that Customers purchase products from third parties or in physical stores.

The contracting of Products offered through the Website entails the acceptance of the terms and conditions of the General Terms and Conditions of Contracting, so please read their content carefully before proceeding with their acceptance. If you do not accept the General Terms and Conditions of Contracting, the contracting of the Products will not be carried out and, consequently, will not entail the assumption of any type of obligation and/or liability on the part of FUTBOL EMOTION.

Likewise, FUTBOL EMOTION reserves the right to modify the content and/or scope of the General Terms and Conditions of Contracting at any time, in which case it will be duly notified.

Procedures

To proceed with the contracting of the Products, the Customer must be registered on the Website, follow each of the steps of the procedure provided on the Website, and add them to the shopping basket that will be generated as the products to be purchased are selected. However, shopping baskets are not binding for FUTBOL EMOTION or the Customer.

In subsequent contracting processes, once the Customer has already registered, it will only be necessary to provide the email address and password with which they registered on the Website.

The Customer must make diligent use of their credentials and not make them available to third parties, as well as immediately notify FUTBOL EMOTION of their loss or theft or the potential access by an unauthorized third party. Likewise, they must comply with the rules of use provided in this section: https://www.futbolemotion.com/es/informacioncompra/obligaciones.

Price and method of payment

The price of the Products will be the one appearing in Euros on the Website and will include VAT and/or, if applicable, any other tax and/or fee applicable in the territory of application, as well as, if applicable, any shipping and customs costs duly broken down in accordance with what is provided on the Website: https://www.futbolemotion.com/es/informacioncompra/envio#gastos.[1] In the case of high-volume orders, FUTBOL EMOTION reserves the right to modify the shipping costs of your order based on its volume, amounts that will be duly notified to the Customer immediately.

FUTBOL EMOTION reserves the right to make, at any time, the modifications it deems appropriate to the price of the Products. In any case, the price applicable to the contracting order placed by the Customer will be the one that appears at the moment of accepting the General Terms and Conditions of Contracting regarding the selected Product.

The Customer must make payment for the contracted Products using the payment methods provided on the Website. If applicable, the Customer must include the payment information required during the Product purchase procedure.

Subsequent to said payment, the Customer will receive an email confirming the purchase of the Product/s along with a copy of the General Terms and Conditions of Contracting. The Customer may request a physical invoice for the Product contracting from FUTBOL EMOTION.

Delivery of Products

Once FUTBOL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Customer during the purchase procedure within a period that, in no case, will exceed thirty (30) days from the order confirmation date.

The Customer will be able to track orders through the tool provided on the Website.

The delivery of the Products will be considered as having been effected from the moment they have been made available to the Customer.

If at the time of delivery of the Products, the Customer is absent, they must contact the courier company hired by FUTBOL EMOTION or Customer Service to arrange another delivery date.

All orders for the purchase of Products are subject to their availability. In the event of a lack of availability of the contracted Product, FUTBOL EMOTION will inform the Customer of this and may offer a product of similar characteristics of equal or superior quality, although the Customer may alternatively cancel their purchase and recover the amount paid as soon as possible.

Liability

FUTBOL EMOTION makes every effort to offer you information on the products that is accurate, complete, and as up-to-date as possible. Notwithstanding the above, the color of the products that appear on the Website may vary depending on the characteristics of the Customers' devices. To this effect, FUTBOL EMOTION reserves the right to rectify product images when necessary.

FUTBOL EMOTION will not be liable for errors that may occur in the delivery of the Products in the event that the Customer has not correctly filled out the purchase form enabled on the Website. If there is any incident in the delivery of the Products, FUTBOL EMOTION will inform the Customer as soon as it becomes aware of it.

The risk of the Products will be transferred to the Customer from the moment they have been made available to them, and in the case of their return, they will continue to be the responsibility of the Customer until their delivery to FUTBOL EMOTION.

Likewise, FUTBOL EMOTION will not be liable for the breach of any of the obligations derived from the General Terms and Conditions of Contracting due to force majeure.

Warranties

The warranty of the Products sold through the Website will conform to the provisions of current legislation and, therefore, in general, FUTBOL EMOTION will be liable for the lack of conformity manifested by the Customer within a period of three (3) years from the delivery of the Products.

Specifically, if the Product offered by FUTBOL EMOTION is not in conformity, the Customer must inform FUTBOL EMOTION as soon as possible via email at soporte@futbolemotion.com and follow FUTBOL EMOTION's instructions.

The Customer must follow, at all times, the instructions of the Customer Service department and the provisions of the "Warranties" section to exercise the right to a warranty.

In the event of a return of the goods due to lack of conformity, the return costs will be borne by FUTBOL EMOTION.

Withdrawal

The Customer has a period of thirty calendar days from the date of contracting the Products to exercise their right of withdrawal.

However, it is not appropriate for the Customer to exercise the right of withdrawal in the cases legally provided for, for example, when dealing with customized products or products made according to the Customer's specifications, and in cases where sealed products are involved which are not suitable for return for health protection or hygiene reasons.

To exercise the right of withdrawal, the Customer must complete the Withdrawal Form[2] and send the Product to be returned to FUTBOL EMOTION along with all packaging.

Once the right of withdrawal has been exercised and, in any event, within a maximum period of thirty calendar days from the date of receipt of the Product, FUTBOL EMOTION will refund the Customer the full amount of the Product purchase and, where applicable, the delivery costs.

Without prejudice to the aforementioned right of withdrawal, FUTBOL EMOTION accepts the return of Products in accordance with the provisions of the Returns Policy.

Personal data protection

In relation to the personal data provided by the Customer during the product purchase procedure, FUTBOL EMOTION, in its capacity as Data Controller, will process such data for the purpose of managing the sale and delivery of the Products contracted through the Website, as well as, where applicable, to send informative communications to the Customer through personalized automated analyses.[3]

The Customer may exercise their rights of access, rectification, erasure, or others, by sending an email to protecciondatos@futbolemotion.com.

In the event that the Customer wishes to have more information regarding the Privacy Policy, it can be consulted via the following link: http://www.infoprotecciondatos.eu/p7142018/

Complaints and claims

The Customer must contact FUTBOL EMOTION, using the means indicated at the beginning of the General Terms and Conditions of Sale, to express their complaints and claims. FUTBOL EMOTION undertakes to make a complaint sheet or form available to the Customer in order to address them as soon as possible and, in any case, within one month of their submission.

Invalidity

If any of the clauses of the General Terms and Conditions of Sale is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness will only affect that provision or the part thereof that is null or ineffective, and the remaining terms shall remain in full force and effect, with such provision or the affected part thereof being deemed not to have been included. To this end, the General Terms and Conditions of Sale shall only cease to be valid exclusively with respect to the null or ineffective provision, and no other part or provision thereof shall be annulled, invalidated, prejudiced, or affected by such nullity or ineffectiveness.

Governing law and jurisdiction

The General Terms and Conditions of Sale shall be governed by and interpreted in accordance with Spanish law.

In accordance with Art. 14 of Regulation 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution for consumer disputes, the Customer is informed that they may submit their claims to the dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/

Likewise, in the event of any conflict or discrepancy arising in the interpretation and/or application of the General Terms and Conditions of Sale, the competent Courts shall be those provided for by the applicable regulations regarding competent jurisdiction for consumers and users.

MODEL WITHDRAWAL FORM

By sending this duly completed form, I hereby notify FUTBOL EMOTION that I am exercising my right of withdrawal regarding the contracted Product detailed below:

  • Date: ______________________
  • Customer: ____________________
  • Order No.: _________________
  • Contact email: ____________
  • Postal address: ______________

The Customer accepts the refund of the amount previously paid, without interest, through the same payment method used.

[1] We have noted that a surcharge of €2.99 is provided for if paying by "Cash on Delivery". It should be noted that Article 60 ter of Royal Legislative Decree 1/2007 provides: "Charges for the use of means of payment. 1. Entrepreneurs may not invoice consumers and users for the use of certain means of payment with charges that exceed the cost borne by the entrepreneur for the use of such means".

[2] We recommend enabling an online form in accordance with the model attached at the end of the General Terms and Conditions of Sale (see model at the end of the GTCS).

[3] The existence of "automated decisions" (decisions based solely on automated processing without human intervention), including "profiling", requires informing users about the logic applied, as well as the significance and intended consequences of such processing for the data subjects; likewise, we should enable specific consent in this regard, which could be included in the purchase procedure when the GTCS are accepted.