Purchase Conditions

Shipping Policy

Once an order has been placed, we cannot guarantee that it can be modified if it has already been prepared for shipping. To cancel or modify your order, please write to us at laliga@futbolemotion.com.

We offer international shipping to almost every country in the world. Select your destination country during the checkout process to view shipping costs and estimated delivery times. Products customized with a name and/or number will have an additional delivery time of 4 business days beyond what is indicated on the payment page.

Please note the availability date indicated throughout the purchase process, especially in the case of a pre-order.

Remember that the prices indicated during the purchase process refer to shipping costs, and not to customs duties (unless otherwise indicated). If a package is held at customs, the buyer will be responsible for paying all applicable taxes and tariffs.

Customs duties are currently included for shipments to: Mexico, Chile, Peru, and Colombia.

To make an online purchase with in-store pickup, the corresponding shipping method must be selected on the shipping page.

Refund Policy

RIGHT OF WITHDRAWAL

In any case, it will not be possible to exercise the right of withdrawal for:

  1. Personalized products cannot be returned or exchanged.
  2. Products that, after delivery, have been handled beyond what is considered reasonable use to check their normal function and are no longer suitable for resale.
  3. The provision of services, once the service has been fully performed, when the performance has begun with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully performed by the business, they will have lost their right of withdrawal.
  4. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the business cannot control and that may occur during the withdrawal period.
  5. The supply of goods made to the consumer's and user's specifications or clearly personalized.
  6. The supply of goods that are liable to deteriorate or expire rapidly (food, flowers, fruit baskets...).
  7. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery (underwear).
  8. The supply of goods that, after delivery and by their nature, have become inseparably mixed with other goods.
  9. The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and that cannot be delivered before 30 days, and whose real value depends on market fluctuations that the business cannot control.
  10. Contracts where the consumer and user has specifically requested the business to visit them to carry out urgent repairs or maintenance; if, on that visit, the business provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to those additional services or goods.
  11. The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.
  12. The supply of digital content not supplied on a tangible medium if the performance has begun with the prior express consent of the consumer and user and with the acknowledgment on their part that they thereby lose their right of withdrawal.

HOW TO RETURN MY ORDER?

If you wish to make a return, please follow these steps:

  1. Send us an email to laliga@futbolemotion.com with your order number and indicate that you wish to make a return.
  2. Prepare your product in its original packaging.
  3. Send it to the following address:
    SPORTS EMOTION HUB S.L. (Fútbol Emotion)
    Plataforma Logística de Zaragoza - C/Turiaso 27, naves 90-94 - 50197 Zaragoza (Spain)
    Email: laliga@futbolemotion.com

If you wish, you can also return your online order at your club's store.

IMPORTANT:

  • Personalized products cannot be returned or exchanged.
  • The customer is responsible for return shipping costs.
  • You have a period of 30 calendar days from the receipt of the order to exercise your right of withdrawal without stating a reason. Once the return has been requested, you have a maximum of 14 calendar days to return the items for a refund.
  • If you wish to exchange a product or change a size, you must return the item and place a new order for the new product.
  • The returned product must be suitable for resale. Otherwise, you will not be able to exercise your right of withdrawal, and our customer service team will contact you to return the order to you at no additional cost. Any possible customs fees that may arise during the return process are not included.

WARRANTIES

The warranty for products offered by Fútbol Emotion through its website ensures that:

  1. The Product will be delivered in perfect condition and in the quantity requested.
  2. The Product will conform to the characteristics most recently indicated by the manufacturer, as stated on the Website or in the Product materials description at the time of placing the order.

SPORTS EMOTION HUB S.L. makes every effort to deliver products in optimal condition. However, if you receive a product that you consider defective, you must keep it in its current condition for us (or our agent) to inspect it within a reasonable period. In the event of a defective product, the seller shall proceed, as appropriate, to repair, replace, reduce the price, or terminate the contract, actions which shall be free of charge for the consumer and user. The seller is liable for any lack of conformity that becomes apparent within three years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. This clause will apply taking into account the nature of the product being commercialized.

To activate the warranty, you must present:

  • Purchase invoice from SPORTS EMOTION HUB S.L.
  • In any case, the serial number of the product to be repaired must match the files owned by SPORTS EMOTION HUB S.L.

The warranty will begin on the same day of delivery and/or acceptance of the order.

If, as provided by the Contract, you wish for us to repair or replace the Product or refund the amount paid, you must ensure that the Product:

a) Has not been used incorrectly or negligently, has not been handled improperly or carelessly, and has not been subjected to abnormal or harmful conditions. In this regard, the following will not be considered manufacturing defects but rather incorrect use and/or wear caused by normal use:

  • A.1) Any personalized product washed with corrosive chemicals.
  • A.2) Any personalized product washed without following the manufacturer's instructions. Example: Washing above 30ºC.
  • A.3) Any damage resulting from a poor choice of size.

If the Product does not meet any of the aforementioned requirements, we may decide, at our discretion, not to repair or replace the Product or refund the amount paid and/or we may ask you to reimburse all transportation and inspection costs incurred according to current standard rates. To carry out such reimbursement, we may charge the mentioned costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not responsible for any losses, liabilities, costs, damages, or expenses that may result from the process.

GENERAL TERMS AND CONDITIONS OF CONTRACT

These General Terms and Conditions of Contract apply to the contracting of products (the "Product/s") offered to any internet user who places an order (the "Customer/s") through the website hosted at www.futbolemotion.com and www.futbolemotion.es (the "Website"), owned by SPORTS EMOTION HUB S.L, which operates under the commercial brand FUTBOL EMOTION ® ("FUTBOL EMOTION").

The identification and contact details of FUTBOL EMOTION are as follows:

By making a request for the purchase of a Product through the Website, the Customer declares to be of legal age and to have the legal capacity to contract the Products offered therein. To this end, FUTBOL EMOTION reserves the right to request, at any time, documentation from the Customer proving their age. In the event that FUTBOL EMOTION verifies that the Customer is not of the required age or the Customer does not respond to FUTBOL EMOTION's request, or does not respond correctly, FUTBOL EMOTION will cancel the sale of the requested Product.

The General Terms and Conditions of Contract apply only to purchases of Products made by Customers through the Website and, consequently, will not apply if Customers purchase products from third parties or in physical stores.

The contracting of Products offered through the Website implies the acceptance of the terms and conditions of the General Terms and Conditions of Contract, so, before proceeding with their acceptance, please read their content carefully. If you do not accept the General Terms and Conditions of Contract, the contracting of the Products will not be carried out and, consequently, will not entail the assumption of any type of obligation and/or responsibility on the part of FUTBOL EMOTION.

Likewise, FUTBOL EMOTION reserves the right to modify the content and/or scope of the General Terms and Conditions of Contract at any time, in which case it will be duly notified.

Procedures

To proceed with the contracting of the Products, the Customer must be registered on the Website, follow each of the steps of the procedure provided on the Website, and add them to the shopping cart that will be generated as the products to be purchased are selected. However, shopping carts are not binding for FUTBOL EMOTION or for the Customer.

In subsequent contracting processes, once the Customer has already registered, it will only be necessary to provide the email address and password with which they registered on the Website.

The Customer must make diligent use of the credentials and not make them available to third parties, as well as immediately communicate to FUTBOL EMOTION the loss or theft of the same or possible unauthorized access by a third party. Likewise, they must comply with the rules of use provided in this section: https://www.futbolemotion.com/es/informacioncompra/obligaciones.

Price and payment method

The price of the Products will be that appearing in Euros on the Website and will include VAT and/or, where applicable, any other applicable tax and/or fee in the territory of application, as well as, where applicable, any shipping and customs costs duly itemized in accordance with the provisions of the Website: https://www.futbolemotion.com/es/informacioncompra/envio#gastos.[1] In the case of high-volume orders, FUTBOL EMOTION reserves the right to modify the shipping costs of your order depending on its volume, amounts that will be duly notified to the Customer immediately.

FUTBOL EMOTION reserves the right to make, at any time, the modifications it deems appropriate regarding the price of the Products. In any case, the price applicable to the contracting order placed by the Customer will be that stated at the time of accepting the General Terms and Conditions of Contract regarding the selected Product.

The Customer must pay for the contracted Products using the payment methods provided on the Website. Where applicable, the Customer must include the payment information requested during the Product purchase procedure.

Subsequent to said payment, the Customer will receive an email confirming the purchase of the Product(s) along with a copy of the General Terms and Conditions of Contract. The Customer may request a physical invoice from FUTBOL EMOTION for the contracting of the Product.

Delivery of Products

Once FUTBOL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Customer in the purchase procedure within a period that, in no case, will exceed thirty (30) days following the order confirmation date.

The Customer may track orders through the tool provided on the Website.

The delivery of the Products will be considered made from the moment they have been made available to the Customer.

If the Customer is absent at the time of delivery of the Products, they must contact the courier company contracted by FUTBOL EMOTION or Customer Service to arrange another delivery date.

All purchase orders for Products are subject to their availability. In case of unavailability of the contracted Product, FUTBOL EMOTION will inform the Customer and may offer a product with similar characteristics of equal or superior quality, although the Customer may, alternatively, cancel their purchase and recover the amount paid as soon as possible.

Responsibility

FUTBOL EMOTION makes every effort to offer you accurate, complete, and up-to-date product information. Notwithstanding the foregoing, the color of the products appearing on the Website may vary depending on the characteristics of the Customers' devices. To that effect, FUTBOL EMOTION reserves the right to rectify product images when necessary.

FUTBOL EMOTION will not be responsible for errors that may occur in the delivery of the Products if the Customer has not correctly completed the purchase form enabled on the Website. If there is any incident in the delivery of the Products, FUTBOL EMOTION will inform the Customer as soon as it becomes aware of it.

The risk of the Products will be transferred to the Customer from the moment they are made available to them, and in the case of their return, they will remain the responsibility of the Customer until their delivery to FUTBOL EMOTION.

Likewise, FUTBOL EMOTION will not be responsible for the breach of any of the obligations derived from the General Terms and Conditions of Contract due to force majeure.

Warranties

The warranty for Products sold through the Website will conform to current legislation and, therefore, in general, FUTBOL EMOTION will be liable for any lack of conformity manifested by the Customer within three (3) years from the delivery of the Products.

Specifically, if the Product offered by FUTBOL EMOTION is not compliant, the Customer must inform FUTBOL EMOTION as soon as possible via email at soporte@futbolemotion.com and follow FUTBOL EMOTION's instructions.

The Customer must, at all times, follow the instructions of Customer Service and the provisions in the "Warranties" section to exercise the right of warranty.

In case of return of the item due to lack of conformity, the return costs will be borne by FUTBOL EMOTION.

Withdrawal

The Customer has a period of thirty calendar days from the date of contracting the Products to exercise their right of withdrawal.

However, the Customer may not exercise the right of withdrawal in the cases legally provided, for example, when dealing with customized products or products made according to the Customer's specifications, and in those cases where the products are sealed and not suitable for return for health protection or hygiene reasons.

To exercise the right of withdrawal, the Customer must complete the Withdrawal Form[2] and send the Product to be returned to FUTBOL EMOTION along with all packaging.

Once the right of withdrawal has been exercised, and in any case, within a maximum period of thirty calendar days from the date of receipt of the Product, FUTBOL EMOTION will refund the Customer the full amount of the purchase of the Product and, where applicable, the delivery costs.

Notwithstanding the right of withdrawal provided above, FUTBOL EMOTION accepts the return of Products in accordance with the provisions of the Returns Policy.

Personal Data Protection

In relation to the personal data provided by the Customer during the product purchase process, FUTBOL EMOTION, in its capacity as Data Controller, will process them for the purpose of managing the sale and delivery of the Products contracted through the Website, as well as, where appropriate, to send informative communications to the Customer through personalized automated analyses.[3]

The Customer may exercise their rights of access, rectification, erasure, or others, by sending an email to protecciondatos@futbolemotion.com.

Should the Customer wish more information about the Privacy Policy, they can consult it through the link: http://www.infoprotecciondatos.eu/p7142018/

Complaints and claims

The Customer must contact FUTBOL EMOTION, through the means indicated at the beginning of the General Terms and Conditions of Contract, to express their complaints and claims. FUTBOL EMOTION undertakes to provide them with the complaint form or sheet to address them as soon as possible and, in any case, within one month from their submission.

Nullity

If any of the clauses of the General Terms and Conditions of Contract is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, and the rest will remain in force, with that provision or the part of it that is affected being considered as not having been included. For these purposes, the General Terms and Conditions of Contract will only cease to be valid exclusively with respect to the null or ineffective provision, and no other part or provision thereof will be annulled, invalidated, impaired, or affected by such nullity or ineffectiveness.

Applicable law and jurisdiction

The General Terms and Conditions of Contract will be governed and interpreted in accordance with Spanish law.

In accordance with Article 14 of Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer disputes, the Customer is informed that they can submit their complaints to the dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/

Likewise, in the event of any conflict or discrepancy in the interpretation and/or application of the General Terms and Conditions of Contract, the competent Courts will be those provided for in the applicable regulations on competent jurisdiction in matters of consumers and users.

WITHDRAWAL FORM TEMPLATE

By sending this duly completed form, I notify FUTBOL EMOTION that I am exercising my right of withdrawal in relation to the contracted Product detailed below:

  • Date: ______________________
  • Customer: ____________________
  • Order number: _________________
  • Contact e-mail: ____________
  • Postal address: ______________

The Customer accepts the refund of the amount paid at the time, without interest, through the same payment method used.

[1] We have seen that a surcharge of €2.99 is foreseen if payment is made by "cash on delivery". It should be noted that article 60 ter of Royal Legislative Decree 1/2007 provides: "Charges for the use of means of payment. 1. Businesses may not charge consumers and users, for the use of certain means of payment, charges that exceed the cost borne by the business for the use of such means."

[2] We recommend enabling an online form in accordance with the model attached at the end of the General Terms and Conditions of Contract (see model at the end of the GCC).

[3] The existence of "automated decisions" (decisions based solely on automated processing without human intervention), including "profiling," requires information to be provided on the logic applied, as well as the importance and anticipated consequences of such processing for data subjects; likewise, specific consent should be enabled in this regard, which could be included in the purchase procedure when the GCC are accepted.